Hot Games
About Playtech
Playtech are one of the largest online casino software development companies in the world.Formed in 1999, listed on the London Stock Exchange in 2006, headquartered in the Isle of Man and with offices around the world, they now boast a staff of over a thousand, most of whom are dedicated to developing new products.They operate multiple live dealer studios. Their flagship Riga, Latvia studio was launched in 2009 and has been extended since. A Romanian studio was launched early 2017 to bolster European market facing capacity and it has also since been expanded. They also operate micro studios or ‘in-casino’ streams in other EU locations – including an installation inside bricks and mortar Casino Gran Madrid in Spain.In the fast evolving US market they launched studio facilities in both Michigan (Southfield) and New Jersey (Atlantic City) at the end of 2021. Their Pennsylvania studio launched in November 2023.Manila, Philippines studio has been operating since soft launch in 2003 and provides their Asian market facing games. They offer arguably the most comprehensive suit of live dealer games catering to both European and Asian playing preferences, illustrated by the gallery of live games below.All tables are now delivered impeccably with a consistent UI irrespective of origin. For a while there this was not the case and depending on which table table you opened, you were confronted by a completely different playing interface. Zero complaints in this regard now.Their mobile live game delivery is also a significant improvement on early efforts which was a little buggy. No longer. Playtech are clear number 2 in the live games space. And the gap to number 1 has been closed considerably in the last few years. Reflecting these improvements, Playtech was named Live Casino Supplier of the Year at the prestigious EGR B2B Awards in 2023.Superior Hardware – Superior Experience
Playtech is a world leader in cutting-edge Omni-channel live casino software, content and services. Our three major global studios contain hundreds of state-of-the-art cameras broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.Our entire operation is connected to the industry’s most advanced Mission Control Centre, where our expert staff are on hand 24/7, 365 days a year. Our operations team manage the gaming floor, monitoring every spin and every hand played. Armed with the latest business intelligence tools, the team is dedicated to managing key customer services tasks, including player chat, dealer performance and sensitive storage area control, analysing table traffic and player trends to improve performance and ensure seamless business continuity.All our hardware is managed and regularly assessed by our expert technical support teams to maintain smooth operation and minimise downtime, extending session times and increasing player satisfaction.Playtech Live Casino
Playtech opened the world’s largest next generation Live Casino in Riga, Latvia in February 2017. Built on top of the city’s fortified 16th century walls in the heart of Riga Old Town; the 8,500 square metre capacity studio dwarfs any existing live casino facility in the market today.
The technology within the building is equally unmatched with hundreds of state-of-the-art cameras, catering for hundreds more custom-made tables and gaming areas, an advanced control and monitoring centre and large-scale dealer campus that will be used to train and develop all of Playtech Live’s staff.
Every inch of the new operation has been conceptualised, designed and delivered with a future-first approach with all Playtech Live common and Live dedicated licensee areas remodelled to accommodate the latest software and hardware presenting players with the ultimate, never-before-seen gaming experience. Due to high demand additional space has also been set aside for new customers who will be switching on their operations throughout the next 12 months and beyond.
The new facility also has access to the industry’s largest video wall. The 25m wide LED curved wall stretches across the entire back wall of a dedicated room enabling operators to take complete control of visuals depending on the products and promotions on offer, render in real-time, and change the entire environment within a matter of seconds.
Our new European operations also includes:
• The industry’s most cutting-edge Mission Control Centre that monitors our entire operation and every hand and every spin 24-7, 365 days a year
• New large dealer training campus
• Dealer feedback room
• Research & Development lab
• Multiple storage areas and a large locker area and changing rooms
• Leading security system
• Ideas and innovation room
Best-in-Class Products
We offer the widest range of live casino games on the market, including:
• Blackjack (Unlimited, Prestige)
• Roulette
• Baccarat
• Poker
• Hi-Lo
• Sic Bo
• Side bet variants including 21+3
• Grand Royal – our Flagship Live experience
Dedicated License Environments
We work closely with our licensees to create exactly the live casino experience they and their players want. We can cater to almost any requirement, having designed bespoke, dedicated environments for some of the world’s biggest and most successful brands, including bet365, Sky, LadbrokesCoral, and Paddy Power.
The Industry’s Best Trained Staff
Our flagship live casino operation in Riga houses advanced training facilities, dedicated to ensuring we always deliver the highest quality customer service. With more than 500 dealers and native speakers of several languages, we continually assess the performance of our team members against strict criteria and tightly monitored targets, ensuring we can always meet our licensees’ requirements and exceed expectations.
Business Intelligence
We provide our customers with a powerful single interface for monitoring and investigating suspicious player behaviour. Powered by the latest business intelligence software, our system immediately alerts operators in real-time of any suspicious activity for an instant response.